Waterscapes Backyard Resorts ("Waterscapes Resorts," "we," "us," or "you") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website https://waterscapesbackyardresorts.com ("Website"), use our services, or otherwise interact with us (collectively, the "Services").
By using our Services, you agree to the terms of this Privacy Policy.
Information You Provide to Us
We collect information you provide directly to us when you:
- Submit forms on our Website
- Request a quote, consultation, or service
- Schedule appointments or consultations
- Communicate with us via phone, email, or SMS
- Engage with our services or projects
This information may include:
- Name
- Email address
- Phone number
- Property address
- Project details or service requests
- Any other information you choose to provide
We do not knowingly collect sensitive personal information unless voluntarily provided.
Information We Collect Automatically
When you access our Website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent
- Referring/exit URLs
- Date and time of access
We use cookies and similar technologies to improve user experience, analyze website performance, and optimize our marketing efforts. You may control cookie settings through your browser.
Information We Collect From Other Sources
We may receive information from third-party services such as:
- Analytics providers
- CRM and marketing platforms
- Advertising platforms
We may combine this information with data collected directly from you.
How We Use Your Information
We use your information to:
- Provide and operate our services
- Respond to inquiries and provide estimates
- Schedule and manage consultations or site visits
- Communicate about your project or service request
- Send service-related updates and notifications
- Send marketing communications where consent is provided
- Improve our Website and services
- Comply with legal obligations
SMS Messaging & Communications
Waterscapes Backyard Resorts may send SMS text messages to individuals who voluntarily opt in through website forms located at https://waterscapesbackyardresorts.com.
Users provide their phone number and explicitly consent to receive SMS communications by checking one or more consent checkboxes prior to submitting their information.
SMS messages may include:
- Customer care communications
- Appointment confirmations and reminders
- Project updates
- Service notifications
- Marketing or promotional messages (only if separately consented to)
Message frequency may vary. Message and data rates may apply.
Users may opt out of SMS messages at any time by replying STOP.
For assistance, reply HELP or contact us at:
Email: office@waterscapesbackyardresorts.com
Phone: 615-645-3072
Consent to receive SMS messages is not a condition of purchase.
How We Share Information
We may share your information:
- With service providers who perform services on our behalf (such as CRM platforms, messaging providers, analytics tools, and hosting services)
- To comply with legal obligations or lawful requests
- To protect the rights, property, or safety of Waterscapes Backyard Resorts or others
- In connection with a business transfer such as a merger, acquisition, or asset sale
SMS Data Sharing Policy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services (such as customer service, CRM platforms, analytics providers, or messaging vendors) is permitted. All other use-case categories exclude text messaging opt-in data and consent. This information will not be shared with any third parties.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with applicable laws
- Resolve disputes
- Enforce our agreements
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.
However, no system is completely secure, and we cannot guarantee absolute security.
International Data Transfers
Waterscapes Backyard Resorts operates in the United States. If you access our Services from outside the United States, your information may be transferred to and processed in the United States.
Your Rights and Choices
Depending on your location, you may have rights to:
- Access or review your information
- Correct or update your data
- Request deletion of your data
- Withdraw consent for marketing communications
You may opt out of marketing emails by using the unsubscribe link or contacting us directly.
External Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be reflected by the "Last Updated" date at the top of this page.
Contact Information
If you have questions about this Privacy Policy, you may contact us at:
Waterscapes Backyard Resorts
2319 Winford Ave
Nashville, TN 37211
Email: office@waterscapesbackyardresorts.com
Phone: 615-645-3072
Website: https://waterscapesbackyardresorts.com